At TVPrimes, we are committed to providing our customers with high-quality digital TV services. If for any reason you are not satisfied with your purchase, we are happy to offer a refund or exchange within 30 days of purchase.

Refund Policy:

• We offer refunds for the following reasons:
  • You experience technical difficulties that cannot be resolved by our support team
  • The service does not meet your expectations or advertised features
  • You accidentally purchased the service or made a duplicate purchase
• We do not offer refunds for the following reasons:
  • Change of mind after purchase
  • Failure to read the product description or system requirements before purchase
  • User error or inability to use the service
  • Exceeding the maximum number of simultaneous streams allowed
  • You did not contact our support team for assistance before requesting a refund

To request a refund, please contact our customer support team at support@tvprimes.com or call us at +212 635-126036 with your order number and reason for the refund. We will review your request and respond within 3 business days with further instructions on how to proceed.

Return Policy:

We do not accept returns or exchanges for digital services once they have been purchased and activated. However, if you experience technical difficulties or other issues with the service, please contact our customer support team at support@tvprimes.com or call us at +212 635-126036 and we will work with you to resolve the issue as quickly as possible.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please contact us at support@tvprimes.com or call us at +212 635-126036 and our customer support team will be happy to assist you.

Thank you for choosing TVPrimes. We appreciate your business and strive to provide you with the best possible experience.